Service Policies

Executive Lawn Service
Executive Lawn Service is done weekly throughout the season, and automatically renews from season to season until you cancel. Executive Lawn Services mows grass areas in the front, back, and sides of every yard . (Grass or weeds growing inside of beds will not be cut.) A line trimmer is used around beds, fences and trees. Please protect trees with a plastic tree guard, or they may be damaged. All curbs, driveways, and sidewalks in the front yard are edged with a steel blade. When all the work is finished, Executive Lawn Services is sure to blow clippings from sidewalks and driveways.

Lot Size
Executive Lawn Services lawn mowing price is based on a lot size prior to improvements.

Each Customer’s Assigned Mow Day
Executive Lawn Service crews mow Monday thru Friday and are in a designated neighborhood each day of the week, so each customer will be assigned a specific mow day. Although we assign a specific mowing day, the time of day your lawn is mowed may vary from week to week. Executive Lawn Service crews sometimes work until 8pm.

Holidays
On weeks when a national holiday falls Monday thru Friday, we will adjust the rest of the week’s schedule by one day so that we will service all remaining lawns the day after they were suppose to be mowed- Using Saturday for Friday Customers.

Skipping A Week of Mowing
Customers are allowed to skip a week of mowing if necessary. Customers are not allowed to skip 2 or more consecutive weeks. Please note that our crews do not make the decision whether or not your yard needs mowing, so you will need to contact us to skip a scheduled mowing. In order for a requested skip to take affect, you must contact us at nwalawns@cox.net or at 479-616-1372 by 5pm CST the day before mowing and Friday by 5pm CST to skip a Monday mowing. Service will be resumed the following week.

Complaints
All customers are guaranteed satisfaction with their mowing service. As a customer, if you ever feel that your mowing is not satisfactory, please contact us at nwalawns@cox.net or at 479-616-1372 by 5pm the day of your mowing and we will come back and fix the problem at no additional charge the following day. Complaints made after 5pm will be taken care of on the following visit. Credits are not available.

Bi-Weekly Service
Bi-weekly services are offered, but we do not recommend this service, especially in the faster growing portion of the season (May - August). Your yard growth may vary due to a variety of conditions, i.e. watering and fertilizing schedules, etc. We also will not cut the grass shorter than industry accepted standards, which recommends only cutting 1/3 off the grass height each mowing. Bi-weekly servicing lends itself to such problems and complaints as the following: grass clumps, excessive grass clippings, grass lines or ridges which appear that we skipped while mowing, and the appearance of an uneven cut in the yard. Unfortunately, we will not be able to send crews back to correct these issues or guarantee these services as we do on our weekly services.

Cancellations
You may cancel your service with us anytime you wish, for any reason, without a cancellation fee. Please understand though, that if you do not cancel your service, we will return to your house from week to week throughout the season and from season to season until you cancel. Customers who wish to cancel must submit their request at nwalawns@cox.net or at 479-616-1372. Cancellations must be submitted by 5pm CST the day before the mowing you wish to discontinue service on and Friday by 5pm CST for Monday visits.

Gates and Pets
All pets must be indoors and all gates must be unlocked on your mow day. If we arrive to your property and cannot mow the back yard due to a pet in the yard or a locked gate, you will still be charged. Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore, you accept our service with this provision. Executive Lawn Services is not responsible for lost or injured pets.

Items in the Yard
We ask all customers to please pick up all small items such as toys, hoses, pet waste, and other items in yard before our technicians arrive each week. Large items such as lawn furniture and trampolines will be moved, mowed under, and moved back. However, Executive Lawn Services is not responsible for broken items or any injuries that result from use of these items after they have been moved by our technicians.

Damage
If Executive Lawn Services happens to damage a sprinkler head, please contact us anytime at nwalawns@cox.net or at 479-616-1372 between the hours of 8am and 5pm CST Monday thru Friday. We will repair or replace the damage as soon as possible.

Trees
We strongly recommend you protect your trees with tree guards to ensure their longevity, since we can not guarantee your trees will not be damaged.

Watering
Please do not water your lawn on your mow day. Wet grass will cause clumping.

Rain
We always try to finish our routes, even on rainy days. If, however, we are washed out due to a heavy rain all day, we will adjust the rest of the week’s schedule by one day so that we will service all remaining lawns the day after they were supposed to be mowed. Saturday is the “make-up” day for schedules that are delayed due to rain. Some customers will choose to skip a mowing if their grass is wet. Skipped mows are not rescheduled. To avoid excessively long grass, we recommend that our customers allow us to mow even when the lawn is wet.

Payment
 Payment for each customer’s service is conveniently billed to their debit or credit card each week the day after their lawn is mowed. For customers with weekly or bi-weekly service, this payment method is preferred. Less than 5 services require credit card or debit card information for immediate payment upon completion of work. Alternatively, you may set up a monthly billing account. You will be billed for the current months services on approximately the 15th of the month. Payment is due always on or before the 1st of the month. To ensure prompt payment, we require your credit card or debit card information be on file. If your payment is not received by the 7th, we will charge your credit card or debit card for the amount on your statement plus a $10.00 late and processing fee. Printed account activity is available upon request. We send all invoices electronically. A paper invoice will be sent by postal mail if you are unable to accept an invoice via e-mail. Pricing is determined by the total size of your lot and the number of mowing services you request. If you need assistance in understanding the size of your lot, please send us an email at nwalawns@cox.net or call us at 479-616-1372 and we will be happy to confirm pricing for your lawn.

Declined Cards
In the event that a card is declined, we will try the card again the following day. If the card does not go through a second time, the customer’s next mow will be put on hold until we are able to reach the customer. If the customer responds quickly with another card, we will promptly put them back on the schedule with no late fee or fee for changing cards.

Customer Service
Customers can reach customer service at www.nwalawns.com anytime or at 479-616-1372 between the hours of 8am and 5pm CST Monday thru Friday.

Contact Us
Anytime at www.nwalawns.com Or Monday–Friday 8am - 5pm at 479-616-1372